01 / Model number1
Model or caliber number
State the watch model or movement caliber. If the movement has no caliber name, say so — a stem or spring bar can still be matched by measurement.
Watch model or movement markings
Part inquiry
Send a part number that is not in the catalogue
If a part number is not in the catalogue, send it anyway. A missing listing is not a dead end: the number can be checked against what is available.
Information to send
What to have ready when writing to us
Four details make a number checkable. Include them in the message and the reply can be specific.
02 / Measurement2
Part dimensions in millimetres
Take the measurements from the part itself, in millimetres. Include the diameter, thread size, length or width as it applies to the part.
Diameter, thread, length or width
03 / Where it sits3
Where the part sits on the watch
Say whether the part belongs to the case back, crown, stem, tube, spring bar, band link or movement — it narrows the search in the catalogue.
Case back, crown, stem or movement
04 / Quantity4
The quantity you need
State how many pieces or sets you need. A repair bench order is often a small mixed list, and each line can be checked separately.
Pieces or sets
Send it
Write the number into the form
Send the model, measurement or part number. If a guide raised a question about sizing, mention the page you were reading.
Email
raymond@Kocandy.net
Phone
+86-20-3114-0557
Office
Room 1004, NO. 1, Street 15th, Qichecheng Ave,
Yongning Street, Zengcheng District,
Guangzhou, Guangdong province, China
P.C.: 511300
Part inquiry
Send the details
Include the number, the measurement and the quantity. We reply within one working day, to the address you send from.